The Bowl Rep should be knowledgeable on all of The Bowl’s products and offerings in order to communicate clearly to customers, giving them the ultimate customer service experience!
LEAD BOWL REP
Lead Bowl Rep trains and guides new bowl reps and sets the example by maintaining full knowledge about the menu, products, history behind The Bowl, customer service standards and performance in all phases of store operations. Lead helps generate excitement and passion for The Bowl company objectives.
The Assistant Manager provides all Bowl Reps with the guidance and information to perform their jobs to the highest standard. They are responsible for maintaining store operations; and communicating issues and needs to People and Store Manager when needed. Assistant Manager works with the management team to accomplish goals and plans. They manage, coach and develop Lead Bowl Reps daily.
The Store Manager provides all Bowl Reps and managers with the guidance and information to perform their jobs to the highest standard. They are responsible for maintaining store operations. Store Manager sets goals and plans for management team to work towards and accomplish. They manage, coach and develop the Leads, People Manager and Assistant Manager daily. The Store Manager is responsible for ensuring staff is providing an excellent customer service experience as well as monitoring the financial performance of the store.